01
Be user focused
Regardless of technology, users are the most important part of any organization. We align service delivery to excel at user satisfaction.
About
Driving business IT forward for over 20 years.
We're Outsource IT, a team dedicated to simplifying your technology and empowering your growth through expert guidance and unwavering support.
Our mission
Two decades of dedication to IT excellence.
To be a leader in managing user enabling IT platforms for organizations by way of our superior knowledge, exceptional service and advanced solutions.
The principles to be an expert guide for stress-free IT
Our guiding values
02
Top talent
Employing, developing and retaining top talent with can-do attitudes, while nurturing a supportive team environment.
03
Have a bias for action
Whether resolution or enhancement, we assume the initiative and drive action forward in a fact based, disciplined way.
04
Do what's right
Act with integrity, conduct ourselves professionally, treat others with respect, and take responsibility for our actions.
05
Deliver results
Take initiative with urgency and energy while staying analytical and using effective processes to drive the best outcomes.
Our dedicated team
Advanced IT talent, ready to support you.
Our strength lies in our people. We have intentionally over-indexed on advanced IT talent, bringing together a highly trained and versatile team of architects, administrators, and support specialists. We are committed to constant development and training, so we are always equipped to manage everything from your daily needs to your most complex technology challenges.
Contact usOur leadership team
Expertise, versatility, and thoughtfulness from the top down.
Nathan Zych
CEO
Umer Khalid
President
Ruan Coetzer
Finance
Steve Hennessey
Service
Phil Bradley
Account Management
Your success is our priority
Why choose Outsource IT?
IT peace of mind
We remove IT complexity and anxiety so you can focus on your core business.
Strategic guidance
A trusted partner that simplifies technology and gives clear, practical direction.
Reliable technology for growth
Solutions that keep your IT operational, efficient, and a catalyst for success.
Transparent partnership
Clear communication, user-focused pricing, and a dependable relationship.
Nationwide reach, local support
Complete coverage across Canada with proactive monitoring and nationwide dispatch.
Where we work
Headquartered in Burlington, Ontario. Hyper local for on-site work across the Golden Horseshoe and the GTA, and hyper national for multi-site clients, with remote support and 24/7 monitoring in every Canadian province and territory.
- Burlington
- Oakville
- Hamilton
- Milton
- Mississauga
- Etobicoke
- Toronto & the GTA
- Kitchener-Waterloo
- Niagara Region
A great place to work
Interested in joining our growing team?
We are always looking for passionate, talented, and client-focused people. If you are committed to IT excellence and want to grow with a leading Canadian MSP, we would love to hear from you.
Hyper local. Hyper national.
Managed IT support across Canada, coast to coast.
Outsource IT is proudly a Canadian business, a managed IT services provider headquartered in Burlington, Ontario. Local clients across Halton, Hamilton and the GTA get same-day on-site engineers, and multi-site clients get the same service desk, 24/7 monitoring and security stack in every province and territory, with on-site work outside Ontario coordinated through vetted local field technicians.
13
Provinces and territories
Remote support, monitoring and security coverage anywhere in Canada.
24/7
Monitoring, every time zone
Alerting and response follow your sites, not our office hours.
1
Service desk and invoice
Multi-site businesses get one team, one stack and one bill.
Ontario and the GTA
Head office coverage. Same-day on-site engineers and a 15-minute response target for critical issues.
Quebec and Atlantic Canada
Remote support and monitoring in English and French, with scheduled on-site visits for branch offices.
Prairies and the North
Time-zone aware help desk hours so western and northern sites are covered through their own business day.
Major Canadian cities and every provincial and territorial capital
Remote support, 24/7 monitoring and security coverage in these cities, with on-site work coordinated through vetted local field technicians outside Ontario. Every city below has its own local IT support page.
Saskatchewan
New Brunswick
Newfoundland and Labrador
Prince Edward Island
Northwest Territories
Nunavut
Capitals covered: Toronto, Quebec City, Victoria, Edmonton, Winnipeg, Regina, Halifax, Fredericton, St. John's, Charlottetown, Yellowknife, Iqaluit, Whitehorse, Ottawa.
Browse every Canadian city pageOne standard everywhere
The same patch baseline, endpoint protection, backup policy and reporting on every site, so a branch is never the weak link.
Canadian data residency
Microsoft 365 and backup workloads default to the Canada Central and Canada East regions, which keeps privacy and audit reviews simple.
On-site when it matters
Named engineers on site across Ontario, and vetted local field technicians dispatched for hardware work in other provinces.
Bilingual service desk
English and French support for teams with Quebec and Atlantic Canada locations.
