Your IT team, amplified.

In a co-managed model your internal IT staff keep ownership of business-line systems and daily support, while we supply monitoring tools, after-hours coverage, specialist skills, and Tier 3 escalation. Fully managed means we take the entire stack.

No. Co-managed engagements are designed to make internal staff more effective. We document the split of responsibilities before onboarding so nothing falls between the two teams.

We split the work by a written RACI. Your internal staff keep the relationships, applications, and projects they do best, while we add 24/7 monitoring, after-hours coverage, security operations, patching, documentation, and senior escalation. Nobody loses their job; they stop being the only person on call.

Usually yes for the coverage you get. One additional mid-level hire in the GTA costs $75,000 to $95,000 plus benefits and still leaves nights, weekends, and vacations uncovered. Co-managed plans typically run $80 to $150 per user per month and include a full team, tooling, and a 24/7 service desk.

Both are workable. We can operate inside your existing RMM, ticketing, and documentation platforms, or bring our stack and give your team full access. What we insist on is one source of truth for tickets and documentation so nothing falls between the two teams.

Coverage continues without interruption because documentation, credentials, and monitoring already live in our systems. Many clients start co-managed specifically for that continuity, then use us to onboard and train the replacement.

Hybrid is supported. We offer co-managed IT for businesses that have internal IT staff and need augmentation, fully managed IT for SMBs without internal IT, and a-la-carte projects such as cloud migrations, security assessments, and vCIO engagements. Most clients start fully managed, then transition to co-managed as they grow.

Most Ontario SMBs pay between $130 and $250 per user per month for fully managed IT services in 2026. Co-managed plans, where you keep some internal IT, run $80 to $150 per user. Cost varies by company size, security depth (basic AV versus EDR plus 24/7 MDR), after-hours response, and regulated-industry requirements such as PHIPA, PIPEDA, and Law Society obligations.

Yes. Outsource IT provides unlimited remote, onsite, and help-desk services for a single monthly flat fee across all client locations. Unlike MSPs that use block-time billing, which generates surprise overage charges when usage spikes, our plans cap monthly cost. We have operated this model for over 20 years across Ontario and Canada-wide.

Yes, quarterly by default. Every managed-services client receives a quarterly business review covering ticket volume and trends, security posture changes, upcoming projects, technology roadmap, and budget forecast. Larger clients and regulated-industry clients receive monthly executive reviews instead. Reviews are delivered by your assigned vCIO, not by the help desk.

Outsource IT managed IT plans are priced per user, per month, with a range from $40 to $309. Entry-level plans cover core help desk, monitoring, and endpoint protection, while higher tiers add advanced security, compliance management, Microsoft 365 administration, and 24/7 incident response. The exact rate depends on user count, device mix, regulatory requirements, and whether you need fully managed, co-managed, or project-based support.

Under 60 seconds for live calls during service-desk hours (7am to 7pm ET), under 15 minutes for P1 critical incidents 24/7/365, and within 2 business hours for standard tickets. SLA terms are documented in every master services agreement. After-hours critical issues route to on-call engineers in Burlington, Ontario, not an offshore third party.