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Many other MSP’s utilize block time and when that time runs out each month, additional billing applies. Outsource IT provides unlimited remote, onsite & help desk services for a single monthly flat fee for any location.

 Yes. Outsource IT provides a hybrid model to any degree as long as we have access to all items needing support.

No, Outsource IT does not charge onboarding fees.

Outsource IT has systems in place to trigger monitoring activities 24 hours a day, 7 days a week.

Outsource IT offers 24/7 remote IT monitoring and remediation. Our service desk is available from 8am to 6pm Eastern Standard Time.

Many MSPs use 3rd-party staffing resources to place their IT staff. However, satisfaction levels on this model are very low. For this reason, all service at Outsource IT is handled by a rotating internal staff. No 3rd-parties are used.

Yes, our services are heavily detailed. Contact us for a copy of our SLA documentation.

Yes. At Outsource IT, we cross-train regularly and have resources at-the-ready to fill in wherever you need us.

Yes. Every ticket at Outsource IT is confirmed as complete with the end user prior to closing the ticket to ensure you are aware and satisfied with the resolution.

Yes. At Outsource IT, regular business reviews are included and contain details of what is being done, status, and recommendations as well as to ensure IT is aligned with the future plans of the client. This ensures that we’re on the same page to aid in your business growth, not just IT needs.