Halton Region
Outsource IT is headquartered in Burlington, so local businesses get on-site help the same business day and a 15-minute response target for critical issues.
Burlington is home turf. Our engineers drive the QEW and 407 every day between the Mainway office, the industrial parks along Harvester Road and North Service Road, and the professional offices clustered around Brant Street and the downtown waterfront. That proximity changes how support works: a failed switch in a Burloak warehouse or a printer fleet problem at a Fairview Street clinic is a short drive, not a scheduled trip.
Burlington's economy leans on light manufacturing, distribution, engineering firms, accountants, insurance brokers and multi-site health clinics. Those organizations typically run a mix of Microsoft 365, line-of-business servers and shop-floor devices that cannot go offline during a shift. We plan patching windows around production schedules, keep spare hardware on hand at the Mainway office for fast swaps, and pair every client with a named engineer who already knows the building, the network closet and the people who call.
Our Burlington coverage also extends to Aldershot, Waterdown, Millcroft, Alton Village. The sectors we support most often here are manufacturing and distribution, professional services, health clinics. Our office sits minutes from the QEW and Harvester Road business corridor, which is where most of our Burlington on-site work happens.
For professional services teams around Mainway and North Service Road, onboarding begins with an audit of the systems that matter most to that kind of business, then a written plan. Every visit to Harvester Road corridor or Appleby Line employment lands is logged against the same ticket history your named engineer reviews before arriving.
Usually under 20 minutes. Our office is on Mainway, so most Burlington visits happen the same morning a ticket is raised.
Our office sits minutes from the QEW and Harvester Road business corridor, which is where most of our Burlington on-site work happens.
Also serving Aldershot, Waterdown, Millcroft, Alton Village.
Usually under 20 minutes. Our office is on Mainway, so most Burlington visits happen the same morning a ticket is raised. Critical tickets still get a 15-minute remote response target.
See national coverageThe services Burlington clients in manufacturing and distribution and professional services ask for most, delivered by the same service desk and security stack.
Proactive monitoring, unlimited help desk, patching, security, backups and strategy for Canadian businesses, run from Burlington, Ontario.
Network design, server and storage solutions, structured projects, migrations, and ongoing infrastructure management.
Restorable backups, defined recovery objectives, cloud failover, and a continuity plan your team can follow.
Patch management, RMM, mobile device management, asset tracking, and responsive support for every endpoint.
Hosted cloud VoIP, unified communications and Microsoft Teams calling, installed and managed by our Burlington team.
Licensing, migration, tenant security, and day-to-day management across Microsoft 365, Azure, and Dynamics 365.
Yes. Usually under 20 minutes. Our office is on Mainway, so most Burlington visits happen the same morning a ticket is raised. Remote fixes start within minutes for anything that does not need hands on hardware.
Plans run $40 to $309 per user per month. Burlington manufacturing and distribution clients on fully managed plans usually land between $130 and $250, and a free audit produces a fixed quote.
Our head office is at 5-5420 Mainway, Burlington, ON L7L 6A4, just off the QEW between Walkers Line and Appleby Line.
Yes. Because our engineers work from Mainway, most Burlington on-site requests are handled the same business day, often within a couple of hours for critical issues.
Yes. Many of our Burlington clients run plant floors and warehouses in those parks, and we schedule maintenance around shifts so production systems stay online.
More answers are in our Canadian IT answer hub, or score your setup with the free IT health check.
Send us a note and a named Canadian engineer replies within one business day with next steps and a firm price. Prefer to talk now? Call 1-800-759-0786.
A free audit shows exactly where your gaps and wasted spend are.
Outsource IT Computing Inc.
5-5420 Mainway
Burlington, ON L7L 6A4, Canada
Support (24/7): 1-800-759-0786
Sales: 1-866-400-0786
Monday to Friday, 8:00 a.m. to 6:00 p.m. ET, 24/7 emergency support
Hyper local. Hyper national.
Outsource IT is proudly a Canadian business, a managed IT services provider headquartered in Burlington, Ontario. Local clients across Halton, Hamilton and the GTA get same-day on-site engineers, and multi-site clients get the same service desk, 24/7 monitoring and security stack in every province and territory, with on-site work outside Ontario coordinated through vetted local field technicians.
13
Provinces and territories
Remote support, monitoring and security coverage anywhere in Canada.
24/7
Monitoring, every time zone
Alerting and response follow your sites, not our office hours.
1
Service desk and invoice
Multi-site businesses get one team, one stack and one bill.
Testimonials
We were introduced to Outsource IT at a time when we were interested in improving our IT infrastructure and associated services. In working with Outsource IT; they have rebuilt our confidence in third party IT administration. As CBM grows, we know we are in good hands as we focus on serving our clients.
Over the past 8 years, we have received exceptional service from Outsource IT. Their attention to our needs has been prompt and thorough and we are pleased to have them as our ongoing IT service provider.
Outsource IT has brought critical thinking, support and value to our Organization. Their attention to detail and strategic approach leverages I.T. operations to meet today's industry standards. Being EXCEPTIONAL is exactly what Outsource IT has brought to CICC.
Certified expertise across the platforms that run Canadian business, from Microsoft and Cisco to Fortinet, Dell and HPE.
