Every device patched, secured, and accounted for.

Critical security patches are tested and deployed within days of release, standard updates on a monthly cycle. Devices out of compliance are flagged and reported, so nothing sits unpatched quietly.

Yes. Mobile device management can enforce encryption, PIN, and selective wipe of company data on personal devices without touching personal content, backed by a written BYOD policy.

Central control of every laptop, desktop, and mobile device: enrollment, security baselines, encryption, patching, application deployment, and remote wipe. It replaces the guesswork of hoping each machine is configured correctly.

Yes. Windows, macOS, iOS, and Android are supported through Intune and our RMM platform, with the same patching, encryption, and compliance policies applied consistently across the fleet.

Managed endpoints are secured wherever they connect, using conditional access, VPN or zero-trust access, full-disk encryption, and cloud-managed patching that does not depend on the device ever touching the office network.

With standard images and Autopilot, a new user is fully set up in under an hour of technician time, and same-day if hardware is in stock. We just need the request and access approvals ahead of the start date.

Yes, full support for Windows, macOS, and Linux. Standard help-desk coverage includes Windows 10 and 11, current macOS releases, and Linux server distributions such as Ubuntu LTS, RHEL, and Debian. Mobile device management covers iOS and Android. Microsoft 365 and Google Workspace are both supported, and there is no Mac surcharge: every endpoint is priced the same.

Yes. We retain surge capacity within the engineering bench specifically for client emergencies: ransomware events, major migrations, M&A integrations, and regulatory audits. Clients on managed plans get surge support without additional billing for declared incidents. Major project surges, for example a 200-user migration on a 30-day deadline, are scoped as a project with a dedicated project manager.

Remote support covers all of Canada, with hardware shipped preconfigured through Autopilot or Intune so a user in Ottawa, Kingston, or London can unbox a laptop and sign in. Where hands-on work is needed outside our on-site zone, we coordinate a vetted local partner and stay on the call.

Yes, 24/7/365. Our Network Operations Centre monitors client networks, endpoints, servers, and cloud workloads around the clock from Burlington, Ontario. Critical alerts trigger automated remediation where possible and everything else routes to on-call engineers. Average critical-alert response time is under 15 minutes, including outside business hours.

Hybrid is supported. We offer co-managed IT for businesses that have internal IT staff and need augmentation, fully managed IT for SMBs without internal IT, and a-la-carte projects such as cloud migrations, security assessments, and vCIO engagements. Most clients start fully managed, then transition to co-managed as they grow.

Yes. Our MDR stack combines EDR on every endpoint, 24/7 SOC monitoring, network traffic analysis, and threat hunting performed by Canadian-based analysts. Critical alerts are triaged within 15 minutes and suspected compromises trigger immediate isolation. We provide post-incident forensic reports for compliance documentation under PHIPA, PIPEDA, and Law Society requirements.