Turn your staff into the strongest control you own.

Plan on an annual live session with quarterly simulated phishing and short refreshers. Most cyber insurance policies and enterprise vendor questionnaires now expect documented, recurring training rather than a one-time onboarding video.

Yes. We run sessions on site across Burlington, Hamilton, Oakville, Mississauga, and the GTA, or remotely for distributed teams.

Short monthly touchpoints plus quarterly phishing simulations beat one long annual session. Most clients see click rates drop from 20 to 30 percent to under 5 percent within two or three quarters of consistent training.

Yes. Simulated campaigns mirror current Canadian attack themes such as invoice fraud, payroll redirection, MFA fatigue prompts, and QR code scams. Results are reported by department, and anyone who clicks receives immediate coaching instead of public blame.

Yes. We deliver practical sessions on Microsoft 365, Teams, SharePoint, and OneDrive so employees stop emailing attachments and start using the collaboration tools you already pay for.

In most cases yes. We provide completion records, simulation results, and policy acknowledgements that insurers and enterprise clients accept as evidence of an ongoing awareness program.

Monthly micro-modules and quarterly phishing simulations. Every covered employee receives one 5-minute training module per month on phishing recognition, password hygiene, social engineering, and data handling. Quarterly phishing simulations measure click rates and identify repeat-offender users for targeted retraining. Results are summarized for executives in the quarterly business review.

Through layered defence. Our ransomware protection combines email filtering that blocks the overwhelming majority of malicious attachments, endpoint EDR with behavioural detection, immutable offsite backups, least-privilege access controls, and quarterly security awareness training. In a ransomware event, our incident-response plan restores critical systems within the recovery time objectives defined in your service agreement.

Internal staff. Our NOC and on-call engineering team are full-time Outsource IT employees based in Burlington, Ontario, not outsourced to an overseas third party. This matters for security-sensitive sectors: healthcare under PHIPA, legal under Law Society obligations, and financial under PIPEDA, where data residency and accountability are part of the contract.

Yes. Our compliance practice covers PIPEDA federally, PHIPA for Ontario healthcare, Quebec Law 25, and upcoming federal privacy reform. Compliance work includes data mapping, breach notification playbooks, written information security policies, vendor risk reviews, and audit documentation. We are an OMA-verified IT partner for Ontario medical practices.

Yes, quarterly by default. Every managed-services client receives a quarterly business review covering ticket volume and trends, security posture changes, upcoming projects, technology roadmap, and budget forecast. Larger clients and regulated-industry clients receive monthly executive reviews instead. Reviews are delivered by your assigned vCIO, not by the help desk.

Yes. Service-desk technicians are available during extended business hours, 7am to 7pm ET Monday to Friday, for non-critical requests, and on-call engineers handle critical issues 24/7/365. After-hours requests for outages, security events, and data loss are answered live. Non-critical after-hours tickets queue for the next business day with status updates.