The right hardware, managed for its whole life.

Both. We source hardware at partner pricing and stay vendor-neutral on the recommendation, so the spec fits the workload rather than whatever carries the best margin that quarter.

Plan a three to four year refresh for laptops and desktops and five years for servers. Beyond that, warranty coverage lapses, performance complaints rise, and support cost quietly exceeds the price of replacement.

Usually yes. We buy through Canadian distribution with partner pricing on Dell, HP, Lenovo, and Microsoft, and we spec configurations that last four to five years instead of retail bundles that hit end of support early.

Yes. Devices are enrolled in Intune or Autopilot, encrypted, joined to your identity platform, loaded with your standard applications and security agents, and shipped to the user, whether they work in the office or from home.

Our offboarding process disables accounts, revokes tokens and MFA, remotely wipes or reassigns the device, retains mailbox and file data per your policy, and records the asset change in your inventory the same day.

We arrange secure disposal with certificates of data destruction and recycling through Ontario e-waste programs, or repurpose serviceable machines as spares.

Yes, full support for Windows, macOS, and Linux. Standard help-desk coverage includes Windows 10 and 11, current macOS releases, and Linux server distributions such as Ubuntu LTS, RHEL, and Debian. Mobile device management covers iOS and Android. Microsoft 365 and Google Workspace are both supported, and there is no Mac surcharge: every endpoint is priced the same.

Outsource IT managed IT plans are priced per user, per month, with a range from $40 to $309. Entry-level plans cover core help desk, monitoring, and endpoint protection, while higher tiers add advanced security, compliance management, Microsoft 365 administration, and 24/7 incident response. The exact rate depends on user count, device mix, regulatory requirements, and whether you need fully managed, co-managed, or project-based support.

Outsource IT is headquartered in Burlington, Ontario, and our managed IT services are available across Canada. We serve every province and territory, including Ontario, Quebec, British Columbia, Alberta, Manitoba, Saskatchewan, Nova Scotia, New Brunswick, Newfoundland and Labrador, Prince Edward Island, and the three territories. On-site support is available from our own engineers throughout the Greater Toronto and Hamilton Area; outside Ontario, we deliver remote support from Burlington and coordinate hardware work through our network of vetted Canadian field technicians.

Yes. Outsource IT is headquartered in Burlington, Ontario, and supports client sites in every Canadian province and territory. Remote support, 24/7 monitoring, patching, backup and security run identically at every location regardless of time zone, and hardware work outside Ontario is handled through vetted local field technicians we dispatch and manage. Head office locations across Halton, Hamilton, Niagara and the GTA still get same-day on-site engineers from our own team.

Yes. Outsource IT provides unlimited remote, onsite, and help-desk services for a single monthly flat fee across all client locations. Unlike MSPs that use block-time billing, which generates surprise overage charges when usage spikes, our plans cap monthly cost. We have operated this model for over 20 years across Ontario and Canada-wide.

Yes, 24/7/365. Our Network Operations Centre monitors client networks, endpoints, servers, and cloud workloads around the clock from Burlington, Ontario. Critical alerts trigger automated remediation where possible and everything else routes to on-call engineers. Average critical-alert response time is under 15 minutes, including outside business hours.