Fully managed IT, one fixed monthly fee, one accountable team.

Managed IT services are an outsourced model where a provider proactively monitors, maintains, secures and supports your technology for a fixed monthly fee. Outsource IT includes 24/7 monitoring, unlimited help desk, patching, security, backups and strategic planning.

Most Canadian businesses pay between $40 and $309 per user per month, depending on scope, security requirements and on-site needs. Outsource IT provides a fixed quote after a free assessment of your environment.

Break-fix support charges you when something breaks, so the provider earns more when you have problems. Managed IT is a flat monthly fee focused on preventing problems, which aligns the provider's incentives with your uptime.

Yes. Most issues are resolved remotely in minutes. Our engineers provide on-site support across Burlington, Hamilton and the GTA, and we coordinate vetted Canadian field technicians for clients elsewhere in Canada.

Typical onboarding takes two to four weeks. We document your environment, deploy monitoring and security agents, close urgent gaps and introduce your team to the help desk without disrupting work.

Yes. If you already have IT staff, our co-managed IT service gives them our tools, NOC, security stack and escalation engineers while they keep ownership of day-to-day decisions.

Most Ontario SMBs pay between $130 and $250 per user per month for fully managed IT services in 2026. Co-managed plans, where you keep some internal IT, run $80 to $150 per user. Cost varies by company size, security depth (basic AV versus EDR plus 24/7 MDR), after-hours response, and regulated-industry requirements such as PHIPA, PIPEDA, and Law Society obligations.

No. Outsource IT does not charge onboarding fees. Discovery, documentation, agent deployment, and knowledge transfer are included in the monthly managed-services fee so the first invoice is the same as every invoice after it.

Outsource IT is headquartered in Burlington, Ontario, and our managed IT services are available across Canada. We serve every province and territory, including Ontario, Quebec, British Columbia, Alberta, Manitoba, Saskatchewan, Nova Scotia, New Brunswick, Newfoundland and Labrador, Prince Edward Island, and the three territories. On-site support is available from our own engineers throughout the Greater Toronto and Hamilton Area; outside Ontario, we deliver remote support from Burlington and coordinate hardware work through our network of vetted Canadian field technicians.

No. Our standard managed-services agreement is a 12-month initial term, then month-to-month with 60 days written notice. We do not lock clients into 3 or 5 year contracts. Average client tenure of 12+ years comes from service quality, not contract terms. Onboarding investment is amortized into the monthly fee, not front-loaded as a non-refundable deposit.

Yes, quarterly by default. Every managed-services client receives a quarterly business review covering ticket volume and trends, security posture changes, upcoming projects, technology roadmap, and budget forecast. Larger clients and regulated-industry clients receive monthly executive reviews instead. Reviews are delivered by your assigned vCIO, not by the help desk.

Hybrid is supported. We offer co-managed IT for businesses that have internal IT staff and need augmentation, fully managed IT for SMBs without internal IT, and a-la-carte projects such as cloud migrations, security assessments, and vCIO engagements. Most clients start fully managed, then transition to co-managed as they grow.