System downtime and availability
A failure in dispatch, WMS, or fleet tracking stalls deliveries, drivers, and customer commitments at once.
Industry expertise
On time, every time. IT solutions for peak logistics performance.
Transportation & Logistics IT inBurlington, Oakville, Hamilton, Mississauga, Toronto, Brampton, Vaughan, Markham, Ontario
Outsource IT delivers expert IT support, robust infrastructure, and strategic technology for Ontario's transportation and logistics sector, where uptime is measured in delivery windows.
In a sector where every minute counts, your technology should accelerate operations rather than hinder them. We implement resilient solutions that increase efficiency and help you hit critical timelines.
PIPEDACustomer and broker security requirementsCyber insurance controls
Is your IT infrastructure keeping pace with the demands of logistics?
These are the issues transportation & logistics organizations bring to us most often. Each one needs a partner with sector experience, not generic IT support.
Specialized software
Supporting and integrating transportation management, warehouse management, and fleet management platforms.
Shipment and client data security
Protecting sensitive shipment data, customer records, and load information from fraud and interception.
Mobile workforce and fleet connectivity
Reliable communication and data access for drivers, yard staff, and remote assets across a wide geography.
Supply chain integration
Connecting systems with partners, suppliers, and customers for end-to-end visibility and EDI reliability.
Warehouse infrastructure
Scanner coverage, industrial Wi-Fi, and cabling that hold up in high-bay and cold-storage environments.
The IT solution for your operations
Services matched to transportation & logistics
Dispatch, TMS, WMS, and fleet connectivity kept online for Ontario carriers, 3PLs, and distributors.
View all services
Why transportation & logistics organizations choose Outsource IT
- 24/7 monitoring aligned to operations that never stop at 5pm.
- Warehouse and yard network design that survives real industrial conditions.
- Failover and recovery planning for dispatch and WMS, tested before you need it.
- Experience integrating carrier, broker, and customer systems including EDI flows.
- On-site response across the 400-series corridor and the GTA.
Questions we get asked
6 answers covering security, compliance, pricing, and response times for transportation & logistics.
Default RTO is 4 hours for critical systems and 24 hours for non-critical systems. Faster objectives of 1 hour or 15 minutes are available for clients requiring tighter continuity, typically healthcare, financial, and manufacturing operations. Faster RTO requires hot-standby infrastructure and is priced separately from standard managed services.
Through immutability and air-gap design. Backups are written to immutable storage that cannot be encrypted or deleted by a ransomware attack, retained for the period specified in your service agreement, and replicated to a geographically separate Canadian data centre. Backup integrity is tested monthly through automated restore drills.
Automated restore drills run monthly and full failover tests run annually. Monthly tests verify that random sample files restore successfully without corruption. Annual tests execute the full disaster-recovery runbook, including spinning up workloads in the secondary site and validating application function. Results are reported in the quarterly business review.
Yes. Our QA methodology covers ticket QA through random-sample review of every engineer's tickets monthly, client QA through quarterly business reviews, and process QA through an annual review of every standard operating procedure. Findings drive engineer coaching and process updates, and results are summarized for clients during quarterly reviews.
Yes. Outsource IT provides unlimited remote, onsite, and help-desk services for a single monthly flat fee across all client locations. Unlike MSPs that use block-time billing, which generates surprise overage charges when usage spikes, our plans cap monthly cost. We have operated this model for over 20 years across Ontario and Canada-wide.
Yes, 24/7/365. Our Network Operations Centre monitors client networks, endpoints, servers, and cloud workloads around the clock from Burlington, Ontario. Critical alerts trigger automated remediation where possible and everything else routes to on-call engineers. Average critical-alert response time is under 15 minutes, including outside business hours.
Related industries
Anonymous client outcomes for transportation & logistics
Real challenges we have solved for organizations like yours. Client names are kept confidential to protect their privacy.
Ontario 3PL, 3 warehouses and 40 drivers
!Challenge
Dispatch and warehouse management systems went down during peak shipping windows, causing missed customer commitments.
✓Solution
Built redundant internet paths for each warehouse, monitored the TMS/WMS stack around the clock, and created failover procedures for dispatch.
↑Result
Eliminated dispatch downtime during peak periods and reduced after-hours emergency calls by more than 70%.
Regional carrier, 25 office staff and mobile fleet
!Challenge
Drivers and operations staff used personal devices and email for load documents, creating security and compliance gaps.
✓Solution
Rolled out managed mobile devices, secure document sharing, and phishing awareness training tailored to transportation workflows.
↑Result
Stopped using personal email for load data; improved cyber insurance posture and passed a customer supply-chain security audit.
Ready to talk about transportation & logistics IT?
A free assessment from our Burlington team shows exactly where the gaps are in your environment, with no obligation.
Hyper local. Hyper national.
Managed IT support across Canada, coast to coast.
Outsource IT is a Canadian-owned managed IT services provider headquartered in Burlington, Ontario. Local clients across Halton, Hamilton and the GTA get same-day on-site engineers, and multi-site clients get the same service desk, 24/7 monitoring and security stack in every province and territory, with on-site work outside Ontario coordinated through vetted local field technicians.
13
Provinces and territories
Remote support, monitoring and security coverage anywhere in Canada.
24/7
Monitoring, every time zone
Alerting and response follow your sites, not our office hours.
1
Service desk and invoice
Multi-site businesses get one team, one stack and one bill.
