Multi-layered cybersecurity, monitored around the clock.

It includes managed detection and response on every endpoint, 24/7 monitoring, email and identity protection, patching, phishing simulation and training, and incident response. Outsource IT delivers all of it under one fixed monthly fee with Ontario-based escalation.

Yes. Monitoring runs 24/7/365 from our Burlington network operations centre with security analyst backup, so overnight ransomware activity is contained while your office is closed.

Our containment target is under 15 minutes from detection. Managed detection and response isolates the affected endpoint from the network automatically, then an analyst validates the alert, hunts for lateral movement, and starts our written incident-response playbook. Ontario clients get a named engineer on the bridge call, not a ticket queue.

No. Traditional signature antivirus misses fileless attacks, credential theft, and living-off-the-land techniques that make up most successful intrusions today. Modern protection needs behaviour-based EDR, 24/7 human monitoring, multi-factor authentication, email filtering, and tested backups. Cyber insurers in Canada now ask for those controls by name.

Yes. Every client gets a monthly security report covering blocked threats, patch compliance, MFA coverage, phishing simulation results, and open risks. We also complete cyber-insurance questionnaires and enterprise vendor security reviews on your behalf.

We run the incident response: contain, investigate, preserve evidence, restore from immutable backups, notify your insurer and legal counsel, and support privacy-breach reporting obligations under PIPEDA. You get a written post-incident report with the root cause and the fixes applied.

Yes. Outsource IT Computing Inc. is an official technology partner of the Ontario Trial Lawyers Association (OTLA), specializing in managed IT services and cyber security for legal professionals across Ontario. Legal clients get confidentiality-first controls, encrypted and tested backups, phishing defence, secure courthouse and remote access, and Law Society of Ontario compliance evidence.

Yes. Our MDR stack combines EDR on every endpoint, 24/7 SOC monitoring, network traffic analysis, and threat hunting performed by Canadian-based analysts. Critical alerts are triaged within 15 minutes and suspected compromises trigger immediate isolation. We provide post-incident forensic reports for compliance documentation under PHIPA, PIPEDA, and Law Society requirements.

Through layered defence. Our ransomware protection combines email filtering that blocks the overwhelming majority of malicious attachments, endpoint EDR with behavioural detection, immutable offsite backups, least-privilege access controls, and quarterly security awareness training. In a ransomware event, our incident-response plan restores critical systems within the recovery time objectives defined in your service agreement.

Yes, annually for managed clients in regulated industries. We partner with independent Canadian penetration-testing firms for external and internal pen tests, vulnerability scans, and red-team exercises. We do not self-test our own work: independent firms produce the findings and our team remediates them. Recommended for healthcare, legal, financial, and any client pursuing SOC 2 or ISO 27001.

Default RTO is 4 hours for critical systems and 24 hours for non-critical systems. Faster objectives of 1 hour or 15 minutes are available for clients requiring tighter continuity, typically healthcare, financial, and manufacturing operations. Faster RTO requires hot-standby infrastructure and is priced separately from standard managed services.

Yes. We retain surge capacity within the engineering bench specifically for client emergencies: ransomware events, major migrations, M&A integrations, and regulatory audits. Clients on managed plans get surge support without additional billing for declared incidents. Major project surges, for example a 200-user migration on a 30-day deadline, are scoped as a project with a dedicated project manager.

Yes, quarterly by default. Every managed-services client receives a quarterly business review covering ticket volume and trends, security posture changes, upcoming projects, technology roadmap, and budget forecast. Larger clients and regulated-industry clients receive monthly executive reviews instead. Reviews are delivered by your assigned vCIO, not by the help desk.