Complex procurement
Sourcing the right solutions through approved channels and accessing government pricing without delay.
Industry expertise
Public Sector IT inBurlington, Oakville, Hamilton, Mississauga, Toronto, Brampton, Vaughan, Markham, Ontario
Outsource IT offers a broad assortment of IT solutions tailored for Ontario's municipal and provincial public sector institutions, delivered by public sector specialists with vendor-agnostic expertise.
Navigate complex procurement, strengthen cybersecurity, support your existing IT staff, and deliver strategic upgrades with a partner who understands public service realities.
These are the issues public sector organizations bring to us most often. Each one needs a partner with sector experience, not generic IT support.
Sourcing the right solutions through approved channels and accessing government pricing without delay.
Protecting sensitive public records and complying with MFIPPA, PIPEDA, and records retention requirements.
Augmenting internal teams during peak loads, absences, or specialized projects rather than replacing them.
Migrating aging systems, servers, and facilities with minimal disruption to public services.
Keeping essential public services and citizen-facing systems online and responsive.
Documented processes, reporting, and audit trails that stand up to council and public scrutiny.
The IT solution for your operations
Vendor-agnostic IT for Ontario municipal and provincial institutions, including procurement and staff augmentation.
6 answers covering security, compliance, pricing, and response times for public sector.
Yes. Our MDR stack combines EDR on every endpoint, 24/7 SOC monitoring, network traffic analysis, and threat hunting performed by Canadian-based analysts. Critical alerts are triaged within 15 minutes and suspected compromises trigger immediate isolation. We provide post-incident forensic reports for compliance documentation under PHIPA, PIPEDA, and Law Society requirements.
Through layered defence. Our ransomware protection combines email filtering that blocks the overwhelming majority of malicious attachments, endpoint EDR with behavioural detection, immutable offsite backups, least-privilege access controls, and quarterly security awareness training. In a ransomware event, our incident-response plan restores critical systems within the recovery time objectives defined in your service agreement.
Yes. Our compliance practice covers PIPEDA federally, PHIPA for Ontario healthcare, Quebec Law 25, and upcoming federal privacy reform. Compliance work includes data mapping, breach notification playbooks, written information security policies, vendor risk reviews, and audit documentation. We are an OMA-verified IT partner for Ontario medical practices.
Monthly micro-modules and quarterly phishing simulations. Every covered employee receives one 5-minute training module per month on phishing recognition, password hygiene, social engineering, and data handling. Quarterly phishing simulations measure click rates and identify repeat-offender users for targeted retraining. Results are summarized for executives in the quarterly business review.
Yes, annually for managed clients in regulated industries. We partner with independent Canadian penetration-testing firms for external and internal pen tests, vulnerability scans, and red-team exercises. We do not self-test our own work: independent firms produce the findings and our team remediates them. Recommended for healthcare, legal, financial, and any client pursuing SOC 2 or ISO 27001.
Yes. We support SOC 2 Type II and ISO 27001 audits as the IT operations partner: implementing required controls, documenting policies and procedures, collecting evidence, and running audit-readiness reviews. We work with your chosen audit firm. Timeline is typically 9 to 18 months from kickoff to first attestation.
Real challenges we have solved for organizations like yours. Client names are kept confidential to protect their privacy.
Ontario municipal department, 85 staff
An internal IT team was overwhelmed by a facilities move and legacy server refresh while maintaining citizen-facing services.
Augmented the internal team for the migration, modernized server infrastructure, and left co-managed monitoring and escalation behind.
Move completed on schedule with no unplanned outages; internal staff now focus on strategic projects instead of break-fix work.
Provincial agency field office, 30 staff
MFIPPA and records-retention requirements were hard to demonstrate because records were spread across personal drives and email.
Implemented a governed records repository with retention labels, audit logging, and staff training on proper record handling.
Produced a clean audit trail for the information and privacy review; staff can locate records in seconds.
A free assessment from our Burlington team shows exactly where the gaps are in your environment, with no obligation.
Hyper local. Hyper national.
Outsource IT is a Canadian-owned managed IT services provider headquartered in Burlington, Ontario. Local clients across Halton, Hamilton and the GTA get same-day on-site engineers, and multi-site clients get the same service desk, 24/7 monitoring and security stack in every province and territory, with on-site work outside Ontario coordinated through vetted local field technicians.
13
Provinces and territories
Remote support, monitoring and security coverage anywhere in Canada.
24/7
Monitoring, every time zone
Alerting and response follow your sites, not our office hours.
1
Service desk and invoice
Multi-site businesses get one team, one stack and one bill.
Testimonials
We were introduced to Outsource IT at a time when we were interested in improving our IT infrastructure and associated services. In working with Outsource IT; they have rebuilt our confidence in third party IT administration. As CBM grows, we know we are in good hands as we focus on serving our clients.
Over the past 8 years, we have received exceptional service from Outsource IT. Their attention to our needs has been prompt and thorough and we are pleased to have them as our ongoing IT service provider.
Outsource IT has brought critical thinking, support and value to our Organization. Their attention to detail and strategic approach leverages I.T. operations to meet today's industry standards. Being EXCEPTIONAL is exactly what Outsource IT has brought to CICC.
Certified expertise across the platforms that run Canadian business, from Microsoft and Cisco to Fortinet, Dell and HPE.
