Waterloo Region
Waterloo companies get managed IT, Microsoft 365 tenant hardening, and 24/7 monitoring from a Canadian-owned provider.
Fast-growing Waterloo teams need identity and device management that scales past 50 staff without chaos.
15-minute response target on critical issues, 24/7/365 emergency escalation, and named Canadian technicians on every ticket. No offshore script reading.
See national coverageEvery service below is delivered to Waterloo businesses by the same service desk, security stack and reporting our head office clients get.
Proactive monitoring, unlimited help desk, patching, security, backups and strategy for Canadian businesses, run from Burlington, Ontario.
Managed detection and response, 24/7 SOC monitoring, phishing defence, and identity protection for Ontario businesses.
Live-answer help desk, immediate remote support, and proactive monitoring that stops tickets before they are filed.
Azure, AWS, private cloud, colocation, and managed infrastructure designed, migrated, and run by one team.
Supplemental monitoring, tooling, specialist skills, and after-hours coverage that sits alongside your internal team.
Time and materials support, project help, and 24/7 emergency response for businesses not ready for a full plan.
Licensing, migration, tenant security, and day-to-day management across Microsoft 365, Azure, and Dynamics 365.
Security awareness, phishing prevention, Copilot workshops, and practical software training led by working engineers.
AI readiness assessments, Microsoft Copilot rollout, custom integrations, and a structured accelerator program.
Restorable backups, defined recovery objectives, cloud failover, and a continuity plan your team can follow.
Vendor-neutral procurement, deployment, lifecycle tracking, and flexible hardware-as-a-service options.
PIPEDA, PHIPA, PCI DSS, HIPAA, and SOC 2 readiness with a GRC framework built for Ontario businesses.
Network design, server and storage solutions, structured projects, migrations, and ongoing infrastructure management.
Patch management, RMM, mobile device management, asset tracking, and responsive support for every endpoint.
A vCIO who owns your technology roadmap, budget, vendor strategy, and quarterly business reviews.
Hosted cloud VoIP, unified communications and Microsoft Teams calling, installed and managed by our Burlington team.
Yes. Most issues are resolved remotely within minutes, and when hardware needs hands we schedule on-site visits in Waterloo and nearby Kitchener and St. Jacobs. Our engineers work out of Burlington, Ontario.
Managed IT plans run from $40 to $309 per user per month depending on headcount, servers, compliance needs and on-site frequency. A no-cost IT audit produces a firm price before you commit.
We target a 15-minute response for critical issues, with 24/7/365 emergency escalation. Routine tickets are picked up by named Canadian technicians during Ontario business hours.
More answers are in our Canadian IT answer hub, or score your setup with the free IT health check.
Send us a note and a named Canadian engineer replies within one business day with next steps and a firm price. Prefer to talk now? Call 1-800-759-0786.
A free audit shows exactly where your gaps and wasted spend are.
Hyper local. Hyper national.
Outsource IT is a Canadian-owned managed IT services provider headquartered in Burlington, Ontario. Local clients across Halton, Hamilton and the GTA get same-day on-site engineers, and multi-site clients get the same service desk, 24/7 monitoring and security stack in every province and territory, with on-site work outside Ontario coordinated through vetted local field technicians.
13
Provinces and territories
Remote support, monitoring and security coverage anywhere in Canada.
24/7
Monitoring, every time zone
Alerting and response follow your sites, not our office hours.
1
Service desk and invoice
Multi-site businesses get one team, one stack and one bill.
Testimonials
We were introduced to Outsource IT at a time when we were interested in improving our IT infrastructure and associated services. In working with Outsource IT; they have rebuilt our confidence in third party IT administration. As CBM grows, we know we are in good hands as we focus on serving our clients.
Over the past 8 years, we have received exceptional service from Outsource IT. Their attention to our needs has been prompt and thorough and we are pleased to have them as our ongoing IT service provider.
Outsource IT has brought critical thinking, support and value to our Organization. Their attention to detail and strategic approach leverages I.T. operations to meet today's industry standards. Being EXCEPTIONAL is exactly what Outsource IT has brought to CICC.
Certified expertise across the platforms that run Canadian business, from Microsoft and Cisco to Fortinet, Dell and HPE.
