The Benefits of Using Headsets in the Workplace

An office full of employees wearing headsets brings to mind an image of a busy call centre, an insurance broker, or a telemarketing office. We don’t often picture a marketing office, a tech centre, or your average small to medium sized business. However, studies show that by using headsets during phone calls to free up your second hand, you can improve productivity by up to 40%. That’s a significant number that can help with your bottom line.

More and more offices are beginning to move away from traditional phone handsets towards using wired or wireless headsets for calls. They provide more freedom, more productivity, and more focus for employees who have to spend time on the phone. Could making the switch to headsets benefit your office?

Why Should Your Office Use Headsets?

Headsets come with a variety of benefits for any employee that has to regularly talk on the phone. While currently, places like call centres, stock brokerages, and insurance agencies see headsets and headsets as a necessary business tool, they will soon also be indispensable for a variety of other industries.

‘Task workers’ will continue to grow the industry in the next few years – people that must communicate with colleagues and customers, such as people that work remotely, are highly mobile, involved in customer service, or must stay at their desk a lot. This segment of workers can benefit from headsets in collaborating with colleagues and customers regularly.

There are a variety of benefits to using headsets in the office:

• Physical benefits: cradling a phone between your ear and shoulder can cause back and shoulder pain as well as bad posture. In some cases, employees may even suffer from repetitive strain injuries in the neck or shoulder. Headsets allow employees to sit up straight and relax their shoulders at all times.
• Noise-cancelling technology filters out 75% of background sounds which benefits both the employee and the person on the other end of the line. If you work in a busy office, you’ll be able to hear your caller better, and they will be able to hear you without the background noise.
• Wireless headsets allow you to move away from your desk during a call if you need to find a file, grab a glass of water, or ask a colleague a question.
• Active Noise Cancellation headsets are the new wall in the world of increasingly common open-plan offices as they allow you to retain personal communication and focus space in these environments.

Active Noise Cancellation

A recent study found that 70% of knowledge workers believe that office noise negatively impacts their productivity. This is a huge number of workers that could be more comfortable and more productive in the office.

Active Noise Cancellation headsets, such as the Jabra Evolve 75, virtually eliminate low-frequency sounds like the hum of air conditioning. Microphones on the headset monitor and actively counter ambient noise in the headset to help eliminate distractions, whether they are people talking, moving, or simply the fan at the desk next to you, the Jabra Evolve 75 and other headsets with Active Noise Cancellation can help improve focus and productivity.

The Jabra Evolve 75 headsets also come with other benefits, such as dual bluetooth connectivity (connect to two devices at the same time, for calls and music for example) and being Skype for Business certified both indoors and outdoors. They offer some of the highest quality sound, microphone, and noise cancellation for even the busiest workplace.

Learn More About Jabra Headsets for Your Office

For more information about Jabra headsets and how they could benefit your workplace, contact Outsource IT. We can help you find the right hardware for your employees’ needs to help improve productivity and satisfaction in the workplace.

Contact Outsource IT to learn more about Jabra headsets, active noise cancellation, and other hands-free technology!